Shipping policy
Shipping & Delivery
Last Updated: July 2026
Thank you for shopping with TCDILI. We are committed to delivering your order safely and efficiently. Please review our shipping information below before placing your order.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday) after payment has been successfully confirmed.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed during weekends or holidays will begin processing on the next business day.
- During peak seasons, promotional events, or holidays, processing times may be slightly extended.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Time
After your order has been processed and dispatched, delivery generally takes 6–9 business days (Monday–Friday) depending on your destination and shipping carrier.
| Shipping Destination | Estimated Delivery Time |
|---|---|
| United States | 7–12 Business Days |
| Canada | 7–12 Business Days |
| United Kingdom | 7–12 Business Days |
| Europe | 7–12 Business Days |
| Australia & New Zealand | 7–12 Business Days |
| Other International Destinations | 7–12 Business Days |
Please note that delivery times do not include order processing time. Estimated delivery times are provided for reference only and may vary due to customs clearance, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Rates
- Shipping costs are calculated automatically at checkout based on your destination and selected shipping method.
- Any available free shipping promotions will be displayed during checkout.
- Shipping fees are non-refundable once an order has been shipped.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Please allow 24–72 hours for tracking information to become active after shipment.
International Shipping
TCDILI ships to customers worldwide. Available shipping options will be displayed during checkout based on your delivery location.
International orders may require additional customs processing depending on the destination country.
Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees required by local authorities.
These charges are the responsibility of the customer unless otherwise stated during checkout.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
TCDILI is not responsible for delays, returned packages, or additional shipping costs caused by incorrect or incomplete shipping addresses provided by customers.
Lost, Delayed or Damaged Packages
Although we work with reliable shipping carriers, delays may occasionally occur due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.
If your package has not arrived within the expected delivery timeframe or arrives damaged, please contact us and we will assist you in resolving the issue.
Order Changes & Cancellation
If you need to modify or cancel your order, please contact us within 12 hours of placing your order.
Once your order has entered processing or has been shipped, changes or cancellations may no longer be possible.
Multiple Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery. If this occurs, you will receive separate tracking information for each shipment.
Contact Us
If you have any questions regarding shipping or delivery, please contact our Customer Support Team.
TCDILI Customer Support
Email:
info@tcdili.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
We typically respond within 24–48 business hours.