Refund policy

Returns & Refund Policy

Last Updated: July 2026

At TCDILI, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Returns & Refund Policy below before submitting a return request.

Return Eligibility

We accept returns within 14 days from the date your order is delivered.

To qualify for a return, all items must:

  • Be new, unused, unworn, and unwashed.
  • Be in their original condition.
  • Have all original tags attached.
  • Include original packaging whenever possible.
  • Be free of perfume, deodorant, makeup stains, pet hair, odors, or any signs of wear.

Returns that do not meet these requirements may be refused.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Final Sale items.
  • Customized or personalized products.
  • Swimwear, underwear, lingerie, and bodysuits with removed hygiene seals.
  • Accessories marked as non-returnable for hygiene reasons.
  • Items damaged due to improper care, misuse, or customer handling.

How to Start a Return

Before sending any item back, please contact our Customer Support team within 14 days of delivery.

Please include:

  • Your Order Number.
  • Your Full Name.
  • Email Address used when placing the order.
  • Reason for your return.
  • Photos if the item is damaged, defective, or incorrect.

Customer Support Email:
info@tcdili.com

Once your request has been reviewed and approved, we will provide detailed return instructions.

Please do not send items back without prior authorization.

Return Shipping

Customers are responsible for return shipping costs unless the return is caused by:

  • An incorrect item received.
  • A damaged product.
  • A manufacturing defect.

Customers are responsible for purchasing and arranging the return shipping label.

For your protection, we recommend using a shipping service that includes tracking information. TCDILI cannot be responsible for returns lost during transit.

Refunds

After your returned package has been received and inspected, you will receive an email confirming whether your refund has been approved.

If approved:

  • Your refund will be issued to your original payment method.
  • Please allow up to 20 business days for the refund process to be completed.
  • Your bank or payment provider may require additional processing time before the refund appears in your account.
  • Original shipping charges are non-refundable unless the return was caused by our error.

Exchanges

We accept exchanges for eligible items.

If you wish to receive another size, color, or style, please contact our customer support team before returning your item.

Once your exchange request is approved, we will provide further instructions.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days after delivery.

Please provide:

  • Your Order Number.
  • A description of the issue.
  • Clear photographs of the product and packaging.

After reviewing your request, we will provide an appropriate solution, including:

  • Replacement.
  • Full Refund.
  • Partial Refund where appropriate.

If the issue is caused by our error, TCDILI will cover applicable return shipping costs.

Late or Missing Refunds

If your refund has not appeared:

  • Check your bank account again.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you still have questions, please email:

info@tcdili.com

Order Cancellation

Orders may be cancelled within 12 hours after being placed.

Once an order has entered processing or has already been shipped, we may not be able to cancel or modify it.

International Returns

We accept eligible international returns within 14 days of delivery.

Customers are responsible for:

  • Return shipping costs.
  • Customs duties.
  • Import taxes.
  • Handling fees.

These fees are non-refundable unless the return results from our error.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact our Customer Support Team.

TCDILI Customer Support

Email:
info@tcdili.com

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

We typically respond within 24–48 business hours.